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Kevin Maples
May 3, 20233 min read
Can Cyborg Customer Service Reps boost engagement and experience?
In a 2015 skit, Saturday Night Live depicts a customer service automation initiative gone wrong. The airline experiments with AI by...
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Kevin Maples
Jan 19, 20234 min read
Omnichannel Engagement: Matching Content with the Appropriate Channels
Life sciences companies are always looking for ways to enhance their Healthcare Provider (HCP) engagement and optimize their investments...
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